In the rare event that one of your items comes damaged, please contact us and we'll be happy to resolve your request. Validity of a damaged item will be at the discretion of support staff. Please submit an unedited photo of the damaged item with your submission to expedite resolution. Damage to product packaging do not qualify for a reimbursement or replacement. Because of inventory changes, issues must be reported to us within 14 days of receiving your shipment, and you may not receive the same pin as prior, but rather another pin of the same value. Please allow up to 14 days for your replacement to ship once confirmed by support staff.

Please note: Because our service is a mystery style subscription, we do not offer returns, refunds, or credits for dissatisfaction of subscription contents.

Still have a question? Please send an email to surefirecollectibles.fl@gmail.com All emails are answered within 2 business days.